DocVeli support

What to include

• Your DocVeli and iOS versions.
• What you were trying to do and where the problem occurred.
• The error message, if there is one.
• If useful, a screenshot with personal information hidden.

Keep personal details private

Please do not send original identity documents, full document numbers, backup passwords or your iPhone passcode. A description of the issue is enough to start.

Recognition got something wrong

Try even lighting and a clear photo without glare, with the entire document visible. You can edit any incorrect fields manually before saving.

Reminders are not appearing

Check the document’s expiry date and the notification permission for DocVeli in iPhone Settings. Focus modes and iOS notification settings can also affect delivery.

Moving from an earlier installation

Keep the previous app installed. Export an encrypted backup there, import it into DocVeli, then check the documents and attachments. The new installation does not automatically access the previous app’s storage.

Forgotten backup password

An existing archive’s password cannot be reset. If your documents are still accessible in the app, you can create a new backup with a new password. Keep that password somewhere safe.